Privacy Policy

Cruxen is a Sydney-based business providing Secure AI Enablement to small and medium businesses. We take privacy seriously, it is the core of what we do for clients, and we apply the same care to this website. This policy explains, in plain language, what information we collect, why, how we store it, and how you can ask us to delete it. It is aligned with the Australian Privacy Act 1988 and the Australian Privacy Principles.

What we collect

We only collect what we need. There are two sources:

• The enquiry form. When you submit the contact form, we collect your name, and your email address, plus any optional details you choose to add: business name, phone number, industry, and your message. Name and email are required so we can reply; everything else is optional.
• Cookieless analytics. We use privacy-first, cookieless website analytics to understand how many people visit and which pages are useful. This does not use cookies, does not track you across other websites, and does not collect personal information that identifies you.

Why we collect it

We use the details from the enquiry form for one purpose only: to respond to your enquiry and arrange a discovery call. We do not use them for marketing lists, and we do not sell or share your information with third parties for their own use. Analytics data is used only to improve the website.

How it is stored and who can see it

When you submit the form, your details are sent to us by email through Resend, our email delivery provider, and delivered to our business inbox. Only Cruxen has access to that inbox. We keep enquiries only as long as needed to help you, and we remove them when they are no longer required.

We use reputable providers to run this site and our email, including Cloudflare for hosting and Resend for email delivery. These providers process data on our behalf and are bound by their own privacy and security obligations.

Your choices and your rights

You can ask us at any time to see what information we hold about you, to correct it, or to delete it. Just email hello@cruxen.com.au and we will action it promptly. You are never added to any list by contacting us.

Security

This site is served over HTTPS only. We collect the minimum information needed, limit who can access it, and remove it when it is no longer required. No method of transmission over the internet is ever perfectly secure, but we take practical, sensible steps to protect what you share with us.

Changes to this policy

If we change how we handle information, we will update this page and the date at the top. For anything to do with your privacy, the quickest way to reach a real person ishello@cruxen.com.au.